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They stole many things from my luggage, new things with tags. They were even selective. After I returned home, many people told me they steal things from the luggage as travelers go through customs. No one answers my emails and when you call, they tell you they will...
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Company wrote 0 public responses to the review from Dec 13, 2016.
2.5
#972598
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The worst airline I've ever experienced. They're un familiar with immigration documents. My wife is a permanent resident with an official Travel document, issued by the U S state Department. We're flying from San Fransisco to Bangkok (with a Thailand issued via) with...
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Company wrote 0 public responses to the review from Nov 27, 2016.
1.0
#962210
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I AM FURIOUS WITH YOUR COMPANY RIGHT NOW. I HAVE BEEN TRYING TO GET SOME RESOLUTION WITH YOU ALL SINCE DECEMBER 3RD WHEN I ARRIVED IN MANILA. YOU HAVE BEEN GIVING ME THE RUN AROUND YOU LOOSE MY BAGS AND CAUSE ME EMBARRASSMENT AND SHAME FOR A TRIP THAT I PAID OVER...
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Company wrote 0 public responses to the review from Dec 31, 2015.
#761491
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Air China - Cancelled flight ticket

I arrived at JFK to fly Air China to PEK and my seat/ticket disappeared. I was told there was an over booking and there is nothing I could do. My seat I paid extra for. I also booked with CheapOair and called them and they did nothing. Be careful everyone with China Air!!!!!! I booked my flight a month ago and it was cancelled three times for no reason. I dont know who to contact for a refund or some kind of assistance. If anyone knows let me know. eddieflok57@gmail.com
Company wrote 0 public responses to the review from Dec 05, 2015.
2.0
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Product or Service Quality
I didn't like
  • Customer service
  • Airport staff
  • Cancelled my flight 3 times
#746008
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It has been a while ago. Back in March 2013 I reserved a one-way flight from Guangzhou (CAN) to LAX, stopover at Beijing (PEK) since it is the hub for Air China. CA1316 CAN-PEK / CA983 PEK-LAX. Arrived at airport a bit late and had to re-arrange my suitcases because of...
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Company wrote 0 public responses to the review from Nov 04, 2014.
Anonymous
Anonymous

Your an *** for not checking your own info on your bags. This whole situation is YOUR fault, don't blame the airline. Sure the employee has fault too but it's your responsibil...

1.8
I didn't like
  • Airport staff
  • Customer service
#554002
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